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Conference Host
university of melbourne

Major Sponsor
dept of human services

Conference Funding
dept health and aging

Workshop Sponsor
national health and medical research council

Workshop Program

Workshop 1: Using the heiQ - Australia's chronic disease self-management quality and monitoring system
Workshop 2: A whole systems approach to self management: what works and what doesn't
Workshop 3: Chronic condition self-management: partnerships with patients
Workshop 4: Coordinating chronic disease self-management in the primary healthcare setting - showcasing innovation Primary Health Branch, Department of Human Services, Victoria.
Workshop 5: Challenging Arthritis: an internet based initiative to reach people in regional and remote areas
Workshop 6: The LIFE program–improving long-term health outcomes for Aboriginal and Torres Strait Islander Australians
Workshop 7: Evaluation of chronic disease self-management programs: A framework to ensure the right outcomes are assessed at the right time
Workshop 8: Introducing Innovation in to Health Care: how to generate a sustainable service

Workshop 1

Using the heiQ - Australia's chronic disease self-management quality and monitoring system

Ms Natasha Davidson, Research fellow, Centre for Rheumatic Diseases, The University of Melbourne

Do you know whether the health education and self-management programs you are delivering to your clients generate objective benefits to your all or some of your clients? Are you able to generate reports on your self-management activities that are meaningful to your course leaders or to your funders?

To fill the knowledge gap, the Health Education and Impact Questionnaire (heiQ) was generated to meet the demands from funders, the community sector and researchers for a valid and relevant evaluation and data management system for health education and self-management programs. Its development was funded by the Department of Health & Ageing and it has become the most widely used chronic disease self-management evaluation system in Australia and is increasing being used in other countries.

Self-management programs are available to consumers in a variety of forms including facilitator-led groups, telephone coaching and web-based services. These programs are intended to have a wide range of impacts including general educational information about health and disease, motivation to change risk factors, compliance with medical regimens, coping, general 'empowerment' and techniques for self-management. The heiQ system comprises nine independent scales, eight are direct measures of outcomes and one is a measure of quality of course delivery.

This workshop will cover:

  • How the heiQ was developed and why
  • In what settings the heiQ can be applied
  • Development of an understanding of the each of the heiQ dimensions
  • Administration, scoring and communication of the results to course leaders, managers and funders • Interpretation of the Course Report
  • The application of the heiQ in clinical trials
  • How to recognise a high impact course and high performing course leader Health professional, lay people from the field and policy makers will report their experiences of using the heiQ and provide advice on its practical application.