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Conference Host
university of melbourne

Major Sponsor
dept of human services

Conference Funding
dept health and aging

Workshop Sponsor
national health and medical research council

Workshop Program

Workshop 1: Using the heiQ - Australia's chronic disease self-management quality and monitoring system
Workshop 2: A whole systems approach to self management: what works and what doesn't
Workshop 3: Chronic condition self-management: partnerships with patients
Workshop 4: Coordinating chronic disease self-management in the primary healthcare setting - showcasing innovation Primary Health Branch, Department of Human Services, Victoria.
Workshop 5: Challenging Arthritis: an internet based initiative to reach people in regional and remote areas
Workshop 6: The LIFE program–improving long-term health outcomes for Aboriginal and Torres Strait Islander Australians
Workshop 7: Evaluation of chronic disease self-management programs: A framework to ensure the right outcomes are assessed at the right time
Workshop 8: Introducing Innovation in to Health Care: how to generate a sustainable service

Workshop 2

A whole systems approach to self management: what works and what doesn't

Professor Anne Rogers
National Primary Care Research & Development Centre
University of Manchester.

Although teaching patients self-care skills may be a necessary condition for effective self-care, it is
unlikely to be sufficient. As the architects of the Chronic Care Model argue, 'self-management
support can't begin and end with a class'.

- A whole systems perspective, that considers patient, practitioner and service organisation
levels in the delivery of self-care support

- Widening the evidence base, to acknowledge recent research on the way in which patients
and professionals respond to long term conditions

A whole systems perspective on self-care has been utilized in a programme developed at the
University of Manchester and is characterized by intervention at all three levels:

- Providing patients with an information guidebook based on both current best evidence and
patients' perspectives about their illness and its management
- Training clinicians in patient-centered consultation skills to address the impact of the
disease on the patient and establish a collaborative approach to decision making about
management
- Changing service organization to allow patients open access to outpatient clinic
appointments and other sources of assistance

This workshop will explore evidence for what worked well and why, and what didn't and why?